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Frequently asked Questions

Please read our FAQ before sending us a message.

How long does it take for me to receive my order?

Your order will be delivered 7-12 days with Standard Shipping or 3-7 days with Express Shipping.

What is your return and exchange policy?

You can easily and quickly return and exchange or refund the item(s) within 30 days from the date you receive the item(s). In detail, please view our Return and Refund Policy.

How do I change my shipping address?

Please advise your order ID and shipping address through contact form.

How do I track the status of my order?

If you have created an account when you place the order, please go to My Account and you can check your order status. Otherwise, please go to Order Tracking to fill out your Order ID and billing email.

How do I receive customer support?

If you have any question, please fill out the contact form and we will reply to you within 24 hours.

Do you ship to my country?

We ship items to most countries in the world. You can add wanted items into cart and go to checkout to double check.

Will my items come in one package?

Generally we will post your order in one package. We have many warehouse around the world, so if some items are out of stock in one warehouses, we will separate your order and ship from different warehouses.

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